FAQ
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Is there a fee for using the app?
There are absolutely no charges other than data charges. Please rest assured.
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What operating systems and browsers are supported?
The supported environments are listed in the following table.
System Requirements
Package OS Browser Web Microsoft Windows 11or later Microsoft Edge Google Chrome Mozilla Firefox mac OS Ventura or later Safari Google Chrome Mozilla FireFox App iOS 17.0 or later – Android 14.0 or later – As of October 1, 2026
※We support the latest version and the two previous major versions of browsers, as well as iOS and Android, as provided by their respective vendors.
iOS: Operation on iPad and iPod Touch is not guaranteed.
Android: Operation is not guaranteed on all devices; operation on Android OS tablets is not guaranteed.
※Google Play and the Google Play logo are trademarks of Google LLC. App Store is a service mark of Apple Inc. -
Can I use the app offline?
It is available. However, some features require an internet connection to function.
In addition, you must be online when you launch the application for the first time to verify your user ID and password.
